CRM and Digital Management

 

We specialise in establishing practices, strategies and technologies to help you manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth

 

We can help you consolidate customer information and documents into a single CRM database so you can easily access and manage it, as well as automating various workflow processes such as tasks, calendars and alerts, and giving clients the ability to track performance and productivity based on information logged within the system.

 

We are familiar with all major CRM systems, including Microsoft Dynamics and Salesforce as well as Social CRM which we have successfully undertaken for a number of clients including agencies, charities and retail.

We are experienced in dealing with 
larger and initial CRM and digital projects with a single customer and end user focus.
We have also led replatform projects.

 

With a direct approach we can help you develop the correct strategies and KPI's
to see your business or charity grow and we are fully conversant
with the imminent changes in Data Protection regulations.
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